Shipping policy

Last updated: October 12, 2026

Where we ship

POPPO currently ships to addresses in the United States only. We are unable to accept orders for delivery outside the United States at this time.

Shipping cost

Standard shipping is free on every order within the United States. There is no minimum order value.

Processing time

Orders are usually processed and handed to the carrier within 1 to 2 business days (Monday to Friday, excluding US public holidays). During busy periods or promotions, processing may take a little longer. You will receive an email when your order is placed and another when it ships.

Delivery time

Once shipped, most orders arrive within 3 to 7 business days. Delivery times are carrier estimates and are not guaranteed. Remote areas, weather and carrier delays can occasionally add extra time.

Tracking

Every order ships with tracking. Your tracking link is included in your shipping confirmation email. Please allow up to 24 hours for tracking information to update.

Address accuracy

Please check that your shipping address is complete and correct at checkout. If you notice a mistake, email us as soon as possible at ecom@creativeclicks.com. We can update the address only if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided at checkout.

Lost, delayed or damaged packages

If your tracking has not updated for 7 business days, your package shows as delivered but has not arrived, or your order arrives damaged, contact us at ecom@creativeclicks.com within 14 days of the expected delivery date. Include your order number and, for damaged items, a photo. We will work with the carrier and send a replacement or refund where appropriate.

Contact

Questions about shipping? Email ecom@creativeclicks.com or write to POPPO, 100 Church St, 8th floor, New York, NY 10007, United States.