Refund policy

Last updated: October 12, 2026

45-day money-back guarantee

We want you to love your POPPO foundation. If it isn't the right match for you, you can request a refund within 45 days of the date your order was delivered, even if the product has been opened and used.

How to request a refund

Email us at ecom@creativeclicks.com with your order number and a short note about why the product didn't work for you. We will reply with return instructions. Please don't send items back before contacting us, because returns sent without instructions can't always be matched to an order.

Returning the product

Unless we tell you otherwise, please return the product using the instructions we send. Return shipping costs are your responsibility, except when the item arrived damaged, defective or incorrect, in which case we cover them.

Refunds

Once your return is received and approved, we will refund the original payment method. Banks and card issuers usually take 5 to 10 business days to show the refund. Shipping was free, so there is no shipping charge to refund. Free gifts included with your order don't need to be returned.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund at no cost to you.

Exchanges

The fastest way to get a different item is to request a refund for the original and place a new order.

Discounted and bundle orders

Refunds are for the amount you actually paid. For bundle orders, refunds are calculated on the discounted bundle price.

Contact

Email ecom@creativeclicks.com or write to POPPO, 100 Church St, 8th floor, New York, NY 10007, United States.